Sensors & Transmitters
Controllers & Indicators
Drivers & Amplifiers
Heaters & Coolers
Communication & I/O
Accessories
 
Home > Support
 
 
  SUPPORT
 

 

New! Accepting International Orders

We are now accepting international orders for our TE Control product lines. Please email us your inquiry. We will do technical review of your requirements and send you a quotation. You can send us a PO after you agree with the quotation. We prefer customers to provide their own shipping account (DHL, FedEX, UPS). We accept major credit cards or by bank wiring. So far we’ve succeeded working with companies in the country of Australia, China, El Salvador, France, India, Israel, Italy, Spain, Sweden, Switzerland, Taiwan and UK.
 

Shipping

We ship via UPS/FedEx are subject to UPS/FedEx standards, regulations, and delivery limitations. We will pre-pay and add the freight amount to your order. We also ship via USPS.

We reserve the right to adjust the freight amount stated to include both actual UPS/FedEx (or USPS) and handling charges applicable at the time of your order.

UPS/FedEx will not ship to P.O. boxes and an additional charge will apply for Saturday delivery, please call for charges. ASD makes every effort to ship all orders within 24 hours of purchase, Monday through Friday, after verifying credit card authenticity.

Just let us know what you need and we’ll get it there as fast as possible.

Please refer to our Terms & Conditions when ordering.

We also offer volume discounts and are always price competitive. Let us know what your requirements are and we’ll be more than happy to provide you with a free quotation. Call us or submit an inquiry online and let us know how we can save you time and money.

 
Return Policy

100% Money Back Guarantee

All of our products have a 100% money back guarantee against defects and faulty workmanship. Shipping and handling are refunded if the return is a result of an error on behalf of accuthermo.com.

Any return must be postmarked within 30 days of receipt.

The item must be returned in the same condition as it was sent. We check all merchandise for defects and damage prior to shipment but it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Products returned due to customer’s negligence, customer’s mistake or items returned after the deadline date may not be accepted for refund. Any return that does not meet the above criteria may be sent back to the customer.

American Sales & Distributing will not be held responsible for a customer’s error, a customer’s ordering the wrong item or size product or a change of mind. Products may still be returned but they will be charged freight both incoming and outgoing. We will also charge a 15% restocking charge for returns or a flat fee of $10.00, whichever is more.

If in doubt about any item in our store, please contact us for clarification.

Please call or email us to obtain a Return Merchant Authorization Number (RMA). RMA’s expire 7 days after being issued. We suggest you send the package by registered or insured mail since amersales.com is not responsible for items lost or damaged while shipping. Clearly print your name, address and RMA on the outside of the package and ship to Accuthermo Technology Corp.

Exchange and return policies are subject to change without notice.

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 48 hours to process upon receipt of the item.
 
Privacy Policy

Information Collection and Use
Accuthermo.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. However, your credit card number will not be saved in our web site. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone.

Registration
In order to download files on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Accuthermo.com services.
 
Security
Protecting your personal information is a top priority at Accuthermo.com. We use Secure Sockets Layer (SSL) technology to protect your online order information. When your credit card number is given, SSL encrypts all personal information including your card number, name and address.
Caution: Credit card numbers should not be given via email as email is not encrypted.
 
Terms & Conditions

We accept Discovery, Diners, Visa, MasterCard, or American Express credit cards.
Orders can be pre-paid by check, debit card.
Orders can also be placed by telephone or e-mail.
Orders may be processed with Net 30 day terms only on pre-approved credit.
Sales tax may be applied to your order.
Shipping and handling charges will be added to your order.


Prices shown are typically listed as price per package. For example, if an item has a minimum order quantity of one carton, pricing may be shown as "price per carton" not price per thousand.

When using a debit card, please be aware that your financial institution may place a hold on your account that may exceed the purchase amount. Accuthermo Technology Corp. is not responsible for placing or removing debit holds. Please contact your financial institution if you would like more information.

Thank you for your business.

 

 

 
Copyright 2009© Accuthermo Technology Corp.   45772 Bridgeport Dr., Fremont, CA 94539, USA   Tel : (408) 685-0993      Mai l : service@accuthermo.com